{"xsrfToken":"cfbe2c96b58ec59ebf17e3ad851d0a5b0d56da1b_lout","branding":{"id":"2","key":"smar","name":"SmartVMA","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d67e36","headerLinkHoverBGColor":"#d67e36","headerBadgeColor":"#d67e36"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/91fabc0b-4ec4-41b1-afdf-146b890ba350/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOGRhOTE0ZC05NmM0LTQxZDUtYmRjYi03YzIxZGMzNjA1ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxZmFiYzBiLTRlYzQtNDFiMS1hZmRmLTE0NmI4OTBiYTM1MCI6WyJyZWFkIl19LCJleHAiOjE3NDc1OTQ5NzQsIm5iZiI6MTc0NzU5NDM3NH0.ev48WrrXZkDp_7fKK_9jEGQl3xCwqlK6nrFwPrFy--E&client=b8da914d-96c4-41d5-bdcb-7c21dc3605df&mode=fit","logoId":"91fabc0b-4ec4-41b1-afdf-146b890ba350","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BG Help Center","sharedPortalName":"BG Help Center","userInitialAnnouncementMessageWiki":"<p><b>Issues</b> may all be submitted using any of the following methods:</p>\n<p><b>Web</b>:<br> <a href=\"https://www.bgprod.com/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://www.bgprod.com/support/</a></p>\n<p><b>Mobile</b>:<br> <a href=\"https://itunes.apple.com/app/apple-store/id1006972087\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">iOS</a><br> <a href=\"https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Android</a></p>\n<p><b>Phone</b>:<br> (855) 487-7862</p>\n<p><b>Email</b>:<br> support@bgprod.com</p>\n<p>Please select a category below to get started.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the BG Help Center","sharedPortalName":"BG Help Center","announcementMessage":"*Issues* may all be submitted using any of the following methods:\n\n*Web*:\nhttps://www.bgprod.com/support/\n\n*Mobile*:\n[iOS|https://itunes.apple.com/app/apple-store/id1006972087]\n[Android|https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core]\n\n*Phone*:\n(855) 487-7862\n\n*Email*:\nsupport@bgprod.com\n\nPlease select a category below to get started.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/08685870-833f-4a1d-af30-68c2d9d07d07/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOGRhOTE0ZC05NmM0LTQxZDUtYmRjYi03YzIxZGMzNjA1ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA4Njg1ODcwLTgzM2YtNGExZC1hZjMwLTY4YzJkOWQwN2QwNyI6WyJyZWFkIl19LCJleHAiOjE3NDc1OTQ5NzQsIm5iZiI6MTc0NzU5NDM3NH0.87pKlYQ97SefqKw9M1n5NWbTmt47UmLW9wLxGB5rU3o&client=b8da914d-96c4-41d5-bdcb-7c21dc3605df&height=300&mode=fit","bannerMediaApiFileId":"08685870-833f-4a1d-af30-68c2d9d07d07","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"smar","projectId":10001,"serviceDeskId":2,"name":"SmartVMA","description":"<p>Welcome to SmartVMA support center. We are here to help, please submit your request and we will get to it as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"52","name":"Cancel an Account","descriptionHtml":"","callToAction":"Cancel an Account","introHtml":"<p>Sorry to see you go. Let us know how we can change your mind.</p>","icon":10505,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[7],"key":""},{"id":"49","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>System not working as expected, or you just need help? Tell us about it here.</p>","icon":10520,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""},{"id":"51","name":"Request a New Account","descriptionHtml":"","callToAction":"Request a New Account","introHtml":"<p>This request is for SmartMENU, SmartTECH Plus, SmartMENU + MPI, and SmartADVISOR accounts. HyperBI is included with the purchase of any of these accounts.</p>","icon":10511,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[7],"key":""},{"id":"77","name":"Request Data Connection","descriptionHtml":"","callToAction":"Request Data Connection","introHtml":"<p>Request DMS data integration for one of your locations.</p>","icon":10477,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[7],"key":""},{"id":"141","name":"Request Warranty Analysis","descriptionHtml":"","callToAction":"Request Warranty Analysis","introHtml":"<p>Request Warranty Analysis. Please note that in order to utilize this tool there must be an active SmartVMA account and Data Integration already in place.</p>","icon":10482,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[7],"key":""},{"id":"221","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Request a change to an existing account.</p>","icon":10764,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10764","groups":[],"key":""},{"id":"138","name":"Menu Updates (Field Support)","descriptionHtml":"","callToAction":"Menu Updates (Field Support)","introHtml":"<p>Submit menu pricing and/or mapping updates to Field Support</p>","icon":10470,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"133","name":"New UI Conversion Request","descriptionHtml":"","callToAction":"New UI Conversion Request","introHtml":"<p>Request a store to be switched from Legacy to the New UI</p>","icon":10580,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[],"key":""},{"id":"92","name":"Remote Specification Request","descriptionHtml":"","callToAction":"Remote Specification Request","introHtml":"<p>New account created? We can get all the details set up remotely here.</p>","icon":10489,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"134","name":"Request a HyperBI Account","descriptionHtml":"","callToAction":"Request a HyperBI Account","introHtml":"<p>Request a HyperBI account only. This request type is not to be used for requesting any other product in the SmartMenu Catalog.</p>","icon":10468,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"SmartVMA"}],"orderMapping":{"7":[49,51,77,141,52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"484ff532-92c1-34c3-82c5-18cc9551d53e","appLinkName":"System Confluence","appLinkUrl":"https://bgprod.atlassian.net/wiki","spaceKey":"SS","spaceName":"SVMA Support","spaceUrl":"https://bgprod.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://bgprod.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"<p><b>Issues | Account Requests</b> may all be submitted using any of the following methods:</p>\n<p><b>Web</b>:<br> <a href=\"https://www.bgprod.com/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://www.bgprod.com/support/</a><br> <a href=\"https://bgprod.atlassian.net/servicedesk/customer/portal/2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://bgprod.atlassian.net/servicedesk/customer/portal/2</a></p>\n<p><b>Mobile</b>:<br> <a href=\"https://itunes.apple.com/app/apple-store/id1006972087\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">iOS</a><br> <a href=\"https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Android</a></p>\n<p><b>Phone</b>:<br> (855) 487-7862</p>\n<p><b>Email</b>:<br> support@bgprod.com</p>","defaultLanguageHeader":"","defaultLanguageMessage":"*Issues | Account Requests* may all be submitted using any of the following methods:\n\n*Web*:\nhttps://www.bgprod.com/support/\nhttps://bgprod.atlassian.net/servicedesk/customer/portal/2\n\n*Mobile*:\n[iOS|https://itunes.apple.com/app/apple-store/id1006972087]\n[Android|https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core]\n\n*Phone*:\n(855) 487-7862\n\n*Email*:\nsupport@bgprod.com","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOGRhOTE0ZC05NmM0LTQxZDUtYmRjYi03YzIxZGMzNjA1ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1OTU1NzQsIm5iZiI6MTc0NzU5NDM3NH0.E8mpQ42WX6BPL7t4fByogM11gdwf1I-1EVP6utv5mmY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"b8da914d-96c4-41d5-bdcb-7c21dc3605df","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":141,"projectId":10001,"form":{"name":"Request Warranty Analysis","descriptionHtml":"","callToAction":"Request Warranty Analysis","intro":"<p>Request Warranty Analysis. Please note that in order to utilize this tool there must be an active SmartVMA account and Data Integration already in place.</p>","instructions":"","icon":10482,"iconUrl":"https://bgprod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10244","fieldConfigId":"10455","label":"Submision Approved by OEM","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"14617","label":"Yes","selected":false,"children":[]},{"value":"14618","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10245","fieldConfigId":"10456","label":"Invoices Pulled","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"14619","label":"Yes","selected":false,"children":[]},{"value":"14620","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10166","fieldConfigId":"10340","label":"Issue Reported By","description":"<p>This field is used to track information about the person who called in with the issue.</p>","descriptionHtml":"<p>&lt;p&gt;This field is used to track information about the person who called in with the issue.&lt;/p&gt;</p>","required":false,"displayed":false,"presetValues":["14529"],"values":[{"value":"14528","label":"Advisor/Tech/Parts","selected":false,"children":[]},{"value":"14529","label":"Distributor","selected":false,"children":[]},{"value":"14530","label":"I.T. Department","selected":false,"children":[]},{"value":"14531","label":"Sales Team Member","selected":false,"children":[]},{"value":"14532","label":"Service Manager","selected":false,"children":[]},{"value":"14547","label":"Support Team Member","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10242","fieldConfigId":"10453","label":"Account Site Live","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["14614"],"values":[{"value":"14613","label":"Yes","selected":false,"children":[]},{"value":"14614","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10243","fieldConfigId":"10454","label":"DMS Data Live","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["14616"],"values":[{"value":"14615","label":"Yes","selected":false,"children":[]},{"value":"14616","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10300"],"values":[{"value":"10243","label":"AWS Server Issue","selected":false,"children":[]},{"value":"10117","label":"Account Settings","selected":false,"children":[]},{"value":"10236","label":"Application Issue","selected":false,"children":[]},{"value":"10435","label":"Appointments","selected":false,"children":[]},{"value":"10092","label":"Billing","selected":false,"children":[]},{"value":"10273","label":"Cancellation","selected":false,"children":[]},{"value":"11007","label":"Communications","selected":false,"children":[]},{"value":"10278","label":"DMS","selected":false,"children":[]},{"value":"10071","label":"DMS Integration","selected":false,"children":[]},{"value":"10302","label":"Demo Site","selected":false,"children":[]},{"value":"10285","label":"FTP","selected":false,"children":[]},{"value":"10272","label":"Financing","selected":false,"children":[]},{"value":"10283","label":"Global Menu Portal","selected":false,"children":[]},{"value":"10459","label":"HyperBI","selected":false,"children":[]},{"value":"10058","label":"Instant Messenger","selected":false,"children":[]},{"value":"10239","label":"Intelligence","selected":false,"children":[]},{"value":"10317","label":"Kiosk","selected":false,"children":[]},{"value":"10054","label":"Language Issues","selected":false,"children":[]},{"value":"10271","label":"Lifetime Protection Plan","selected":false,"children":[]},{"value":"10156","label":"Logo","selected":false,"children":[]},{"value":"10062","label":"MPI/WA Forms","selected":false,"children":[]},{"value":"10088","label":"Menu Builder","selected":false,"children":[]},{"value":"10060","label":"Menu LOF","selected":false,"children":[]},{"value":"10115","label":"Menu Presentation","selected":false,"children":[]},{"value":"10434","label":"NewUI","selected":false,"children":[]},{"value":"10280","label":"PDF","selected":false,"children":[]},{"value":"10070","label":"Planners","selected":false,"children":[]},{"value":"10073","label":"Printing","selected":false,"children":[]},{"value":"10116","label":"RFS","selected":false,"children":[]},{"value":"10128","label":"RO Creation","selected":false,"children":[]},{"value":"10213","label":"RSS","selected":false,"children":[]},{"value":"10154","label":"Reminders","selected":false,"children":[]},{"value":"10050","label":"Remote Server","selected":false,"children":[]},{"value":"10078","label":"Reporting","selected":false,"children":[]},{"value":"10090","label":"SmartOps","selected":false,"children":[]},{"value":"10309","label":"Training","selected":false,"children":[]},{"value":"10098","label":"User Management","selected":false,"children":[]},{"value":"10063","label":"VINs","selected":false,"children":[]},{"value":"10300","label":"Warranty Analysis","selected":false,"children":[]},{"value":"10055","label":"ilife","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/141","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/141","calendarParams":{"firstDay":0,"date":"2025-05-18T13:52:54-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%b/%e/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOGRhOTE0ZC05NmM0LTQxZDUtYmRjYi03YzIxZGMzNjA1ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1OTU1NzQsIm5iZiI6MTc0NzU5NDM3NH0.E8mpQ42WX6BPL7t4fByogM11gdwf1I-1EVP6utv5mmY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"b8da914d-96c4-41d5-bdcb-7c21dc3605df","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2025-03-04T16:10:59.936112172Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[141],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Warranty Analysis Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"8b1a77cd-eb3b-42ab-9b1b-012a8cb1791c"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"0479a2ee-1d38-4b52-b9cc-d41bf9337852"},"content":[{"type":"text","text":"SmartVMA quotes an estimate of 4-6 weeks for the Warranty Analysis process."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":111},"layout":"default","localId":"a88600bb-9cef-42f7-a82b-a7e822616cfb"}},{"type":"heading","attrs":{"level":2,"localId":"7def5326-1a9b-4e82-bac5-5e8d08f86d99"},"content":[{"type":"text","text":"Dealership Information","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"bf7b1139-aec2-451d-9780-f6ac4708d9eb"},"content":[{"type":"text","text":"By submitting this request you are asserting that you are an authorized representative of the distributorship."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"35dc678e-7fa3-4707-bd27-3e4defc7bd8f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"488c6201-4096-47a2-8aac-0b48ac94895b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"1a489c98-06cf-439a-961a-7fa0b0a342c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"464f328c-6ce8-48c0-b4a5-55232cb4e3e0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"734cf29b-c499-49e3-bcf0-b8b907938879"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":107},"layout":"default","localId":"573ceb0f-cb7f-47da-8ece-4cbd266b3361"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"b1d58849-1cd0-4fd5-879f-23a3de2b7990"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"layout":"default","localId":"51c5e2e8-1362-4e3f-b105-c183747fe0c7"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"10455e40-5292-4889-ae3c-4935c758ecad"},"content":[{"type":"text","text":"The Warranty Analysis Tool requires a SmartVMA product with DMS integration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"10a16d83-2aad-4c98-911b-d46fea658709"},"content":[{"type":"text","text":"HyperBI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f94b586a-004c-4821-8637-547b964d3edd"},"content":[{"type":"text","text":"SmartMENU"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"acf122af-9de5-482f-ba62-a08043bf278e"},"content":[{"type":"text","text":"SmartMENU + MPI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"61131be2-0666-4ae9-b1c8-aab80e96e39a"},"content":[{"type":"text","text":"SmartTECH"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8a4395aa-3c77-49f0-a48d-8718dc5bff56"},"content":[{"type":"text","text":"SmartTECH Plus"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8ed22da6-b5a5-4339-8ae5-363705ae4af4"},"content":[{"type":"text","text":"SmartADVISOR"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b48d4a11-c6d2-497c-9654-26c2eb087e84"},"content":[{"type":"text","text":"SmartTABLET"}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":104},"layout":"default","localId":"b10c3daa-20a5-498b-8ddb-0b7aa29e31c5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"b4bf9190-fdbe-4f4f-b372-43e8e14aa6f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":129},"layout":"default","localId":"60de6595-b27d-49e2-9caf-40deed1a84e2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"5e021875-c7d4-4a65-9390-33894e4ca32c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"15c6693e-2d18-48c5-816d-89b7b9958c3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":91},"layout":"default","localId":"488baaf0-8709-450a-b679-2e2b1f0ac1e2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"88e2c91a-2951-4f50-ba52-de9925c0cecc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"df4e7dcd-75cb-4808-b519-1796f9cfe800"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"0fd4748e-1eca-451d-9257-896aac8c7291"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"f122130d-4f60-40f3-91a2-b0af5730b00e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"a1c6105e-6e5d-4b33-8698-5ac74897a41c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"ec0bd910-4087-432f-a6db-d678c459276e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"94b34092-7a12-4825-a7b0-03762c58355e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"da4eaff0-81cf-4f67-8ef2-b508cfb21a4b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"9eb5ed41-ba2e-45b7-86b1-14bc3db36868"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"43995ab6-2a44-4103-a716-747287efd068"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":125},"layout":"default","localId":"d4026836-d0e1-4c84-9397-496aef6d8dab"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"986f6471-3795-4222-b397-b494b63f4bd8"},"content":[{"type":"text","text":"SmartVMA Recommends budgeting three months of data fees for the Warranty process (timelines may vary based on State, OEM, and Dealership specifics)."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":130},"layout":"default","localId":"14dcd957-cfbc-4f47-aa7c-e5aaca208db5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":131},"layout":"default","localId":"a9021d4f-2c71-479e-993f-a5874cb5a16e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"06e9a6da-c52e-4e97-bfe4-ee49609ae2fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"4472a05d-7a0e-4917-969e-62ebd10f7057"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"cf70f66c-af23-4749-aed8-95c8ee4c2870"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"872869fe-6579-4f55-bfd6-6da1cad9d9cf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"4288d8f6-dfcc-4a2d-9f90-58e052be0e24"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Jaguar and Land Rover must be submitted separately for warranty increases. Ensure the OEM field shows whether you are wanting one or both of them when submitting for JLR stores."}],"attrs":{"localId":"db71d46d-c140-4788-b01b-a3c9686ff207"}}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"352f731a-e5e3-4051-b740-a6846ca462ea"},"content":[{"type":"text","text":"Dealership Contact for Warranty Analysis Process:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"fcad5bb9-77b9-4978-837d-70056c41eedf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"be85c69f-f404-4565-96c3-faacd4bb48d0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":123},"layout":"default","localId":"77289abb-dbf6-4ee6-8a91-d97930675c0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":124},"layout":"default","localId":"ca670efe-f877-4fd7-a034-949e1d984231"}},{"type":"heading","attrs":{"level":2,"localId":"5140dd66-411c-4d85-a872-d57adc5c3c45"},"content":[{"type":"text","text":"Warranty Analysis Products:","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"a81ca36a-e301-4cfe-8c79-8cddbd105557"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"6ce63cb2-5e1e-438d-9a1d-ed15ddc7863d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":121},"layout":"default","localId":"ffa8f6a3-8463-403c-a44f-1ac1da2a02f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":120},"layout":"default","localId":"cd5279f1-704c-48f1-b535-d6fc63e31853"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"614bb17f-7eb5-4f19-b67e-cb8d6ae1954f"},"content":[{"type":"text","text":"The Warranty Analysis Tool requires a SmartVMA product with DMS integration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8b6295af-dc34-4652-829b-ca58c33aa381"},"content":[{"type":"text","text":"HyperBI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"05cd3faf-9950-412c-adac-ac939f067a20"},"content":[{"type":"text","text":"SmartMENU"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1a445b2c-ac59-49ff-9e98-0cb161e2c29c"},"content":[{"type":"text","text":"SmartMENU + MPI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"39d55d54-85af-414a-897a-c61a271cbf8f"},"content":[{"type":"text","text":"SmartTECH"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1a41d167-6f92-41f7-8893-b765e9037541"},"content":[{"type":"text","text":"SmartTECH Plus"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d6a00948-5eef-4a51-a59a-1c9528c871a7"},"content":[{"type":"text","text":"SmartADVISOR"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"60c0b968-ec81-4aab-acca-e1641e545f91"},"content":[{"type":"text","text":"SmartTABLET"}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"22c789f6-6ed3-4da3-8dce-7c182b3c4dda"},"content":[{"type":"text","text":"Warranty Information:","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"9121e224-320f-4b1b-a11d-be8b99e8cc86"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"748de178-701b-4bce-aacc-b3d001ff7466"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"1b5de6e9-aada-4130-a362-7b283366e7ab"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"596e2189-40d2-4bae-8778-4d9c8c3d3f01"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"56980e7c-e977-424d-ba87-cc7f1dd44b5b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"2771daaf-df84-422e-9c7f-28f4a48b065f"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"57d75c6b-236f-4873-ac34-a8226d2794d6"},"content":[{"type":"text","text":"Distributor understands and agrees to the following:","marks":[{"type":"em"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2aed2337-8490-494f-a5e6-57097307659e"},"content":[{"type":"text","text":"The requested dealer must have an active BG Product Chemical Program in place prior to submitting for a Warranty Increase."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3b553b1c-0c78-4779-bbd7-5e2d45b8b871"},"content":[{"type":"text","text":"The Warranty Analysis Program will require dealer to have an active SmartVMA Menu Account with DMS data integration. Distributor will contract for SmartVMA Menu and DMS Data Integration through the current process and may charge the dealer applicable fees."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2cd6d5ef-857f-4bf6-bb00-a5ae800c294b"},"content":[{"type":"text","text":"The Warranty Analysis Fees will be invoiced to the Distributor through BG SmartVMA, LLC."}]}]}]},{"type":"paragraph","attrs":{"localId":"699e57d9-ebfe-4c69-9e75-8f9951956061"},"content":[{"type":"text","text":"If full analysis is completed and Dealer chooses not to submit to OEM then full price will be invoiced. If Dealer submits and receives OEM rejection, then a SmartVMA representative will provide consultation guidance within applicable state laws. Fees are subject to change with 30-day written notice from BG SmartVMA."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"(DIFM Accounts Only) The initial analysis estimate may change during the submission process due to: discounting, vehicle damage, non warranty like repairs, etc. Typically, there is a less than 5% variance. If it is more than that we will contact you to discuss."}]},{"type":"paragraph","attrs":{"localId":"c690f918-1c0a-4f99-b700-28780fa15793"},"content":[{"type":"text","text":"(DIFM Accounts Only) After the initial analysis is completed, and we are authorized to move forward, we will request the necessary repair orders. Once the repair orders have been received, an estimated submission completion date will be provided."}]},{"type":"paragraph","attrs":{"localId":"99e4f0b6-52b0-419a-9b25-900915c9a6c3"},"content":[{"type":"text","text":"(DIFM Accounts Only) Based on manufacturer and state regulations we may require additional information beyond what has been previously requested."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"7dc8c771-039e-42bb-8048-a01d13678dc5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"52d5a029-0de8-4615-b44c-cc0d5acd3b7f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"d719ca46-bf79-4cfb-9fa3-2cd9c0ed2004"}}]}],"conditions":{"45":{"t":"sh","i":{"co":{"cIds":{"42":["14557"]}}},"o":{"sIds":["3"]}},"135":{"t":"sh","i":{"co":{"cIds":{"134":["1"]}}},"o":{"sIds":["10"]}},"117":{"t":"sh","i":{"co":{"cIds":{"88":["10242","14550"]}}},"o":{"sIds":["1"]}},"103":{"t":"sh","i":{"co":{"cIds":{"42":["14556"]}}},"o":{"sIds":["2"]}},"137":{"t":"sh","i":{"co":{"cIds":{"88":["10243","14551","14544","10245","10248","10247"]}}},"o":{"sIds":["11"]}},"118":{"t":"sh","i":{"co":{"cIds":{"88":["10247","10248","10246","10245","14544","10243","14551"]}}},"o":{"sIds":["9"]}},"119":{"t":"sh","i":{"co":{"cIds":{"88":["10242","14550"]}}},"o":{"sIds":["8"]}},"138":{"t":"sh","i":{"co":{"cIds":{"10":["14597","14600"]}}},"o":{"sIds":["5"]}},"43":{"t":"sh","i":{"co":{"cIds":{"12":["14581"]}}},"o":{"sIds":["7"]}}},"sections":{"8":{"name":"Choose an appropriate SmartVMA product","conditions":["119"]},"4":{"name":"END of Request New Account conditional section","conditions":[]},"5":{"name":"Jaguar and Land Rover submission instructions","conditions":["138"]},"10":{"name":"Automatic Increase question","conditions":["135","118"]},"2":{"name":"Existing Account","conditions":["103"]},"7":{"conditions":["43"]},"3":{"name":"Request a New Account","conditions":["45"]},"11":{"name":"Appropriate SmartVMA product chosen","conditions":["137"]},"9":{"name":"Appropriate SmartVMA product chosen","conditions":["118"]},"6":{"name":"End ","conditions":[]},"1":{"name":"Specify Required Products","conditions":["117"]}},"questions":{"54":{"type":"da","label":"Date of Last Warranty Labor Rate Increase","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"cd","label":"Does the dealership have an active SmartVMA Account?","description":"","validation":{"rq":true},"jiraField":"customfield_10219","questionKey":""},"20":{"type":"da","label":"Date of Last Warranty Parts Rate Increase","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"129":{"type":"da","label":"Account Website Create Date","description":"","validation":{"rq":true},"jiraField":"customfield_10263","questionKey":""},"74":{"type":"ts","label":"Zip / Postal Code of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10095","questionKey":""},"131":{"type":"da","label":"Date to start pulling data from DMS:","description":"","validation":{"rq":true},"jiraField":"customfield_10260","questionKey":""},"98":{"type":"cl","label":"Request Onsite Training","description":"","validation":{"rq":true,"mxs":1},"jiraField":"customfield_10146","defaultAnswer":{"choices":["14500"]},"questionKey":""},"34":{"type":"ts","label":"Name of the person doing the DIY Analysis?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"67":{"type":"tl","label":"Address of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10092","questionKey":""},"120":{"type":"cs","label":"Is Warranty Tool training required?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"93":{"type":"ts","label":"Service Manager Email Address","description":"","validation":{"rq":true},"jiraField":"customfield_10143","questionKey":""},"12":{"type":"cd","label":"Analysis Type","description":"","validation":{"rq":true},"jiraField":"customfield_10240","questionKey":""},"89":{"type":"cd","label":"BG Distributor","description":"","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"124":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"jiraField":"customfield_10224","questionKey":""},"73":{"type":"cd","label":"State / Providence of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10094","questionKey":""},"19":{"type":"ts","label":"Current Parts Warranty Markup %","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"100":{"type":"da","label":"Install Date/Go Live Date","description":"","validation":{"rq":true},"jiraField":"customfield_10147","questionKey":""},"62":{"type":"ts","label":"City of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""},"121":{"type":"te","label":"Email address of the person doing the DIY Analysis?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"88":{"type":"cd","label":"SmartVMA Product","description":"Current or requested","validation":{"rq":true},"jiraField":"customfield_10062","questionKey":""},"104":{"type":"ts","label":"SmartVMA Account ID","description":"Enter N/A if unknown","validation":{"rq":true},"jiraField":"customfield_10050","questionKey":""},"90":{"type":"cd","label":"Dealer Group","description":"","validation":{"rq":true},"jiraField":"customfield_10054","questionKey":""},"132":{"type":"ts","label":"Position Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"cd","label":"By submitting this form, I agree to the above statements and pricing.","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Yes, I agree","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"134":{"type":"cd","label":"Is there an Active Contract for Automatic Increase","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"123":{"type":"ts","label":"Email","description":"","validation":{"rq":true},"jiraField":"customfield_10223","questionKey":""},"107":{"type":"ts","label":"Phone number of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10096","questionKey":""},"46":{"type":"cs","label":"Do you authorize SmartVMA to submit a Request for Service for this account on your behalf?","description":"The distributor will be invoiced for the new account.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"99":{"type":"da","label":"Tentative Onsite Training Date","description":"","validation":{"rq":false},"jiraField":"customfield_10159","questionKey":""},"24":{"type":"ts","label":"Distributor Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"94":{"type":"ts","label":"Service Manager Mobile Number","description":"","validation":{"rq":false},"jiraField":"customfield_10150","questionKey":""},"10":{"type":"cl","label":"OEM (Make) for Warranty Analysis:","description":"","validation":{"rq":true},"jiraField":"customfield_10241","questionKey":""},"59":{"type":"ts","label":"Name of Authorized signee for Warranty Submission letter","description":"This is generally the Owner, VP, GM or Dealer Partner","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"da","label":"Expiration Date of Automatic Increase Contract","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"116":{"type":"cl","label":"Remote Specification Setup","description":"","validation":{"rq":true,"mxs":1},"jiraField":"customfield_10141","defaultAnswer":{"choices":["14496"]},"questionKey":""},"60":{"type":"ts","label":"Job Title of Signee for Warranty Submission letter","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"no","label":"Current Warranty Labor Rate","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"133":{"type":"ts","label":"Dealership Code","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"122":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_10222","questionKey":""},"111":{"type":"tl","label":"Description of request","description":"ex. \"Ford of Kansas - Setup Warranty Analysis\"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"102":{"type":"rt","label":"Additional Details","description":"i.e. request a specific menu pack or configuration","validation":{"rq":false},"jiraField":"description","questionKey":""},"31":{"type":"da","label":"Date Submitted","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"96":{"type":"ts","label":"Parts Manager Mobile Number","description":"","validation":{"rq":false},"jiraField":"customfield_10151","questionKey":""},"95":{"type":"ts","label":"Parts Manager Email Address","description":"","validation":{"rq":true},"jiraField":"customfield_10149","questionKey":""},"92":{"type":"ts","label":"Service Manager","description":"","validation":{"rq":true},"jiraField":"customfield_10142","questionKey":""},"125":{"type":"cd","label":"Dealership has DMS Integration?","description":"","validation":{"rq":true},"jiraField":"customfield_10220","questionKey":""},"130":{"type":"cd","label":"Would you like support with DMS integration?","description":"","validation":{"rq":true},"jiraField":"customfield_10218","defaultAnswer":{"choices":["14555"]},"questionKey":""},"114":{"type":"tl","label":"Name of the dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10055","questionKey":""},"91":{"type":"ts","label":"BG Rep (Distributor) Mobile Number","description":"","validation":{"rq":false},"jiraField":"customfield_10152","questionKey":""},"85":{"type":"cd","label":"DMS","description":"","validation":{"rq":true},"jiraField":"customfield_10053","questionKey":""}}},"uuid":"8b1a77cd-eb3b-42ab-9b1b-012a8cb1791c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2025-03-04T16:10:59.936112172Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[141],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Warranty Analysis Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"8b1a77cd-eb3b-42ab-9b1b-012a8cb1791c"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"0479a2ee-1d38-4b52-b9cc-d41bf9337852"},"content":[{"type":"text","text":"SmartVMA quotes an estimate of 4-6 weeks for the Warranty Analysis process."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":111},"layout":"default","localId":"a88600bb-9cef-42f7-a82b-a7e822616cfb"}},{"type":"heading","attrs":{"level":2,"localId":"7def5326-1a9b-4e82-bac5-5e8d08f86d99"},"content":[{"type":"text","text":"Dealership Information","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"bf7b1139-aec2-451d-9780-f6ac4708d9eb"},"content":[{"type":"text","text":"By submitting this request you are asserting that you are an authorized representative of the distributorship."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"35dc678e-7fa3-4707-bd27-3e4defc7bd8f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"488c6201-4096-47a2-8aac-0b48ac94895b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"1a489c98-06cf-439a-961a-7fa0b0a342c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"464f328c-6ce8-48c0-b4a5-55232cb4e3e0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"734cf29b-c499-49e3-bcf0-b8b907938879"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":107},"layout":"default","localId":"573ceb0f-cb7f-47da-8ece-4cbd266b3361"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"b1d58849-1cd0-4fd5-879f-23a3de2b7990"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"layout":"default","localId":"51c5e2e8-1362-4e3f-b105-c183747fe0c7"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"10455e40-5292-4889-ae3c-4935c758ecad"},"content":[{"type":"text","text":"The Warranty Analysis Tool requires a SmartVMA product with DMS integration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"10a16d83-2aad-4c98-911b-d46fea658709"},"content":[{"type":"text","text":"HyperBI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f94b586a-004c-4821-8637-547b964d3edd"},"content":[{"type":"text","text":"SmartMENU"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"acf122af-9de5-482f-ba62-a08043bf278e"},"content":[{"type":"text","text":"SmartMENU + MPI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"61131be2-0666-4ae9-b1c8-aab80e96e39a"},"content":[{"type":"text","text":"SmartTECH"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8a4395aa-3c77-49f0-a48d-8718dc5bff56"},"content":[{"type":"text","text":"SmartTECH Plus"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8ed22da6-b5a5-4339-8ae5-363705ae4af4"},"content":[{"type":"text","text":"SmartADVISOR"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b48d4a11-c6d2-497c-9654-26c2eb087e84"},"content":[{"type":"text","text":"SmartTABLET"}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":104},"layout":"default","localId":"b10c3daa-20a5-498b-8ddb-0b7aa29e31c5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"b4bf9190-fdbe-4f4f-b372-43e8e14aa6f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":129},"layout":"default","localId":"60de6595-b27d-49e2-9caf-40deed1a84e2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"5e021875-c7d4-4a65-9390-33894e4ca32c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"15c6693e-2d18-48c5-816d-89b7b9958c3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":91},"layout":"default","localId":"488baaf0-8709-450a-b679-2e2b1f0ac1e2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"88e2c91a-2951-4f50-ba52-de9925c0cecc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"df4e7dcd-75cb-4808-b519-1796f9cfe800"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"0fd4748e-1eca-451d-9257-896aac8c7291"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"f122130d-4f60-40f3-91a2-b0af5730b00e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"a1c6105e-6e5d-4b33-8698-5ac74897a41c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"ec0bd910-4087-432f-a6db-d678c459276e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"94b34092-7a12-4825-a7b0-03762c58355e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"da4eaff0-81cf-4f67-8ef2-b508cfb21a4b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"9eb5ed41-ba2e-45b7-86b1-14bc3db36868"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"43995ab6-2a44-4103-a716-747287efd068"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":125},"layout":"default","localId":"d4026836-d0e1-4c84-9397-496aef6d8dab"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"986f6471-3795-4222-b397-b494b63f4bd8"},"content":[{"type":"text","text":"SmartVMA Recommends budgeting three months of data fees for the Warranty process (timelines may vary based on State, OEM, and Dealership specifics)."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":130},"layout":"default","localId":"14dcd957-cfbc-4f47-aa7c-e5aaca208db5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":131},"layout":"default","localId":"a9021d4f-2c71-479e-993f-a5874cb5a16e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"06e9a6da-c52e-4e97-bfe4-ee49609ae2fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"4472a05d-7a0e-4917-969e-62ebd10f7057"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"cf70f66c-af23-4749-aed8-95c8ee4c2870"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"872869fe-6579-4f55-bfd6-6da1cad9d9cf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"4288d8f6-dfcc-4a2d-9f90-58e052be0e24"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Jaguar and Land Rover must be submitted separately for warranty increases. Ensure the OEM field shows whether you are wanting one or both of them when submitting for JLR stores."}],"attrs":{"localId":"db71d46d-c140-4788-b01b-a3c9686ff207"}}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"352f731a-e5e3-4051-b740-a6846ca462ea"},"content":[{"type":"text","text":"Dealership Contact for Warranty Analysis Process:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"fcad5bb9-77b9-4978-837d-70056c41eedf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"be85c69f-f404-4565-96c3-faacd4bb48d0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":123},"layout":"default","localId":"77289abb-dbf6-4ee6-8a91-d97930675c0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":124},"layout":"default","localId":"ca670efe-f877-4fd7-a034-949e1d984231"}},{"type":"heading","attrs":{"level":2,"localId":"5140dd66-411c-4d85-a872-d57adc5c3c45"},"content":[{"type":"text","text":"Warranty Analysis Products:","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"a81ca36a-e301-4cfe-8c79-8cddbd105557"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"6ce63cb2-5e1e-438d-9a1d-ed15ddc7863d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":121},"layout":"default","localId":"ffa8f6a3-8463-403c-a44f-1ac1da2a02f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":120},"layout":"default","localId":"cd5279f1-704c-48f1-b535-d6fc63e31853"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"614bb17f-7eb5-4f19-b67e-cb8d6ae1954f"},"content":[{"type":"text","text":"The Warranty Analysis Tool requires a SmartVMA product with DMS integration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8b6295af-dc34-4652-829b-ca58c33aa381"},"content":[{"type":"text","text":"HyperBI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"05cd3faf-9950-412c-adac-ac939f067a20"},"content":[{"type":"text","text":"SmartMENU"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1a445b2c-ac59-49ff-9e98-0cb161e2c29c"},"content":[{"type":"text","text":"SmartMENU + MPI"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"39d55d54-85af-414a-897a-c61a271cbf8f"},"content":[{"type":"text","text":"SmartTECH"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1a41d167-6f92-41f7-8893-b765e9037541"},"content":[{"type":"text","text":"SmartTECH Plus"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d6a00948-5eef-4a51-a59a-1c9528c871a7"},"content":[{"type":"text","text":"SmartADVISOR"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"60c0b968-ec81-4aab-acca-e1641e545f91"},"content":[{"type":"text","text":"SmartTABLET"}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"22c789f6-6ed3-4da3-8dce-7c182b3c4dda"},"content":[{"type":"text","text":"Warranty Information:","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"9121e224-320f-4b1b-a11d-be8b99e8cc86"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"748de178-701b-4bce-aacc-b3d001ff7466"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"1b5de6e9-aada-4130-a362-7b283366e7ab"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"596e2189-40d2-4bae-8778-4d9c8c3d3f01"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"56980e7c-e977-424d-ba87-cc7f1dd44b5b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"2771daaf-df84-422e-9c7f-28f4a48b065f"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"57d75c6b-236f-4873-ac34-a8226d2794d6"},"content":[{"type":"text","text":"Distributor understands and agrees to the following:","marks":[{"type":"em"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2aed2337-8490-494f-a5e6-57097307659e"},"content":[{"type":"text","text":"The requested dealer must have an active BG Product Chemical Program in place prior to submitting for a Warranty Increase."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3b553b1c-0c78-4779-bbd7-5e2d45b8b871"},"content":[{"type":"text","text":"The Warranty Analysis Program will require dealer to have an active SmartVMA Menu Account with DMS data integration. Distributor will contract for SmartVMA Menu and DMS Data Integration through the current process and may charge the dealer applicable fees."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2cd6d5ef-857f-4bf6-bb00-a5ae800c294b"},"content":[{"type":"text","text":"The Warranty Analysis Fees will be invoiced to the Distributor through BG SmartVMA, LLC."}]}]}]},{"type":"paragraph","attrs":{"localId":"699e57d9-ebfe-4c69-9e75-8f9951956061"},"content":[{"type":"text","text":"If full analysis is completed and Dealer chooses not to submit to OEM then full price will be invoiced. If Dealer submits and receives OEM rejection, then a SmartVMA representative will provide consultation guidance within applicable state laws. Fees are subject to change with 30-day written notice from BG SmartVMA."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"(DIFM Accounts Only) The initial analysis estimate may change during the submission process due to: discounting, vehicle damage, non warranty like repairs, etc. Typically, there is a less than 5% variance. If it is more than that we will contact you to discuss."}]},{"type":"paragraph","attrs":{"localId":"c690f918-1c0a-4f99-b700-28780fa15793"},"content":[{"type":"text","text":"(DIFM Accounts Only) After the initial analysis is completed, and we are authorized to move forward, we will request the necessary repair orders. Once the repair orders have been received, an estimated submission completion date will be provided."}]},{"type":"paragraph","attrs":{"localId":"99e4f0b6-52b0-419a-9b25-900915c9a6c3"},"content":[{"type":"text","text":"(DIFM Accounts Only) Based on manufacturer and state regulations we may require additional information beyond what has been previously requested."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"7dc8c771-039e-42bb-8048-a01d13678dc5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"52d5a029-0de8-4615-b44c-cc0d5acd3b7f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"d719ca46-bf79-4cfb-9fa3-2cd9c0ed2004"}}]}],"conditions":{"45":{"t":"sh","i":{"co":{"cIds":{"42":["14557"]}}},"o":{"sIds":["3"]}},"135":{"t":"sh","i":{"co":{"cIds":{"134":["1"]}}},"o":{"sIds":["10"]}},"117":{"t":"sh","i":{"co":{"cIds":{"88":["10242","14550"]}}},"o":{"sIds":["1"]}},"103":{"t":"sh","i":{"co":{"cIds":{"42":["14556"]}}},"o":{"sIds":["2"]}},"137":{"t":"sh","i":{"co":{"cIds":{"88":["10243","14551","14544","10245","10248","10247"]}}},"o":{"sIds":["11"]}},"118":{"t":"sh","i":{"co":{"cIds":{"88":["10247","10248","10246","10245","14544","10243","14551"]}}},"o":{"sIds":["9"]}},"119":{"t":"sh","i":{"co":{"cIds":{"88":["10242","14550"]}}},"o":{"sIds":["8"]}},"138":{"t":"sh","i":{"co":{"cIds":{"10":["14597","14600"]}}},"o":{"sIds":["5"]}},"43":{"t":"sh","i":{"co":{"cIds":{"12":["14581"]}}},"o":{"sIds":["7"]}}},"sections":{"8":{"name":"Choose an appropriate SmartVMA product","conditions":["119"]},"4":{"name":"END of Request New Account conditional section","conditions":[]},"5":{"name":"Jaguar and Land Rover submission instructions","conditions":["138"]},"10":{"name":"Automatic Increase question","conditions":["135","118"]},"2":{"name":"Existing Account","conditions":["103"]},"7":{"conditions":["43"]},"3":{"name":"Request a New Account","conditions":["45"]},"11":{"name":"Appropriate SmartVMA product chosen","conditions":["137"]},"9":{"name":"Appropriate SmartVMA product chosen","conditions":["118"]},"6":{"name":"End ","conditions":[]},"1":{"name":"Specify Required Products","conditions":["117"]}},"questions":{"54":{"type":"da","label":"Date of Last Warranty Labor Rate Increase","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"cd","label":"Does the dealership have an active SmartVMA Account?","description":"","validation":{"rq":true},"jiraField":"customfield_10219","questionKey":""},"20":{"type":"da","label":"Date of Last Warranty Parts Rate Increase","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"129":{"type":"da","label":"Account Website Create Date","description":"","validation":{"rq":true},"jiraField":"customfield_10263","questionKey":""},"74":{"type":"ts","label":"Zip / Postal Code of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10095","questionKey":""},"131":{"type":"da","label":"Date to start pulling data from DMS:","description":"","validation":{"rq":true},"jiraField":"customfield_10260","questionKey":""},"98":{"type":"cl","label":"Request Onsite Training","description":"","validation":{"rq":true,"mxs":1},"jiraField":"customfield_10146","defaultAnswer":{"choices":["14500"]},"questionKey":""},"34":{"type":"ts","label":"Name of the person doing the DIY Analysis?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"67":{"type":"tl","label":"Address of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10092","questionKey":""},"120":{"type":"cs","label":"Is Warranty Tool training required?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"93":{"type":"ts","label":"Service Manager Email Address","description":"","validation":{"rq":true},"jiraField":"customfield_10143","questionKey":""},"12":{"type":"cd","label":"Analysis Type","description":"","validation":{"rq":true},"jiraField":"customfield_10240","questionKey":""},"89":{"type":"cd","label":"BG Distributor","description":"","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"124":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"jiraField":"customfield_10224","questionKey":""},"73":{"type":"cd","label":"State / Providence of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10094","questionKey":""},"19":{"type":"ts","label":"Current Parts Warranty Markup %","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"100":{"type":"da","label":"Install Date/Go Live Date","description":"","validation":{"rq":true},"jiraField":"customfield_10147","questionKey":""},"62":{"type":"ts","label":"City of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""},"121":{"type":"te","label":"Email address of the person doing the DIY Analysis?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"88":{"type":"cd","label":"SmartVMA Product","description":"Current or requested","validation":{"rq":true},"jiraField":"customfield_10062","questionKey":""},"104":{"type":"ts","label":"SmartVMA Account ID","description":"Enter N/A if unknown","validation":{"rq":true},"jiraField":"customfield_10050","questionKey":""},"90":{"type":"cd","label":"Dealer Group","description":"","validation":{"rq":true},"jiraField":"customfield_10054","questionKey":""},"132":{"type":"ts","label":"Position Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"cd","label":"By submitting this form, I agree to the above statements and pricing.","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Yes, I agree","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"134":{"type":"cd","label":"Is there an Active Contract for Automatic Increase","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"123":{"type":"ts","label":"Email","description":"","validation":{"rq":true},"jiraField":"customfield_10223","questionKey":""},"107":{"type":"ts","label":"Phone number of dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10096","questionKey":""},"46":{"type":"cs","label":"Do you authorize SmartVMA to submit a Request for Service for this account on your behalf?","description":"The distributor will be invoiced for the new account.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"99":{"type":"da","label":"Tentative Onsite Training Date","description":"","validation":{"rq":false},"jiraField":"customfield_10159","questionKey":""},"24":{"type":"ts","label":"Distributor Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"94":{"type":"ts","label":"Service Manager Mobile Number","description":"","validation":{"rq":false},"jiraField":"customfield_10150","questionKey":""},"10":{"type":"cl","label":"OEM (Make) for Warranty Analysis:","description":"","validation":{"rq":true},"jiraField":"customfield_10241","questionKey":""},"59":{"type":"ts","label":"Name of Authorized signee for Warranty Submission letter","description":"This is generally the Owner, VP, GM or Dealer Partner","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"da","label":"Expiration Date of Automatic Increase Contract","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"116":{"type":"cl","label":"Remote Specification Setup","description":"","validation":{"rq":true,"mxs":1},"jiraField":"customfield_10141","defaultAnswer":{"choices":["14496"]},"questionKey":""},"60":{"type":"ts","label":"Job Title of Signee for Warranty Submission letter","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"no","label":"Current Warranty Labor Rate","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"133":{"type":"ts","label":"Dealership Code","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"122":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_10222","questionKey":""},"111":{"type":"tl","label":"Description of request","description":"ex. \"Ford of Kansas - Setup Warranty Analysis\"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"102":{"type":"rt","label":"Additional Details","description":"i.e. request a specific menu pack or configuration","validation":{"rq":false},"jiraField":"description","questionKey":""},"31":{"type":"da","label":"Date Submitted","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"96":{"type":"ts","label":"Parts Manager Mobile Number","description":"","validation":{"rq":false},"jiraField":"customfield_10151","questionKey":""},"95":{"type":"ts","label":"Parts Manager Email Address","description":"","validation":{"rq":true},"jiraField":"customfield_10149","questionKey":""},"92":{"type":"ts","label":"Service Manager","description":"","validation":{"rq":true},"jiraField":"customfield_10142","questionKey":""},"125":{"type":"cd","label":"Dealership has DMS Integration?","description":"","validation":{"rq":true},"jiraField":"customfield_10220","questionKey":""},"130":{"type":"cd","label":"Would you like support with DMS integration?","description":"","validation":{"rq":true},"jiraField":"customfield_10218","defaultAnswer":{"choices":["14555"]},"questionKey":""},"114":{"type":"tl","label":"Name of the dealership","description":"","validation":{"rq":true},"jiraField":"customfield_10055","questionKey":""},"91":{"type":"ts","label":"BG Rep (Distributor) Mobile Number","description":"","validation":{"rq":false},"jiraField":"customfield_10152","questionKey":""},"85":{"type":"cd","label":"DMS","description":"","validation":{"rq":true},"jiraField":"customfield_10053","questionKey":""}}},"uuid":"8b1a77cd-eb3b-42ab-9b1b-012a8cb1791c"},"linkedJiraFields":["customfield_10092","customfield_10093","customfield_10050","customfield_10094","customfield_10150","customfield_10095","customfield_10051","customfield_10096","customfield_10151","description","customfield_10152","customfield_10053","customfield_10054","customfield_10055","customfield_10149","summary","customfield_10062","customfield_10260","customfield_10240","customfield_10141","customfield_10142","customfield_10263","customfield_10241","customfield_10220","customfield_10143","customfield_10222","customfield_10223","customfield_10146","customfield_10224","customfield_10147","customfield_10159","customfield_10218","customfield_10219"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bgprod","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cfbe2c96b58ec59ebf17e3ad851d0a5b0d56da1b_lout","baseUrl":"https://bgprod.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bgprod.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"30000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b8da914d-96c4-41d5-bdcb-7c21dc3605df","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c151dd242d0c4dfca9c0b9474dd5e5d0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}